Emerald Playsets Policies

Return Policy + Overview / 5 Year Limited Warranty

Our refund and returns policy lasts until arrangements have been made for delivery, setup and installation. If we have contacted your to confirm your order a refund is no longer valid. If you desire a refund after your order has been placed and payment has been processed via our online system a 10% processing fee will apply to the amount of your refund.


Limited Lifetime Warranty:

Emerald Playsets warrants to the original purchaser


(1) all treated yellow pine wooden components against damage caused by termites and fungal decay, to be free from defects in material and workmanship for the lifetime of the original purchaser. Subject to normal intended use; Emerald Playsets warrants to the original purchaser all wooden components, in their respective category, against insect damage and wood rot from the date of original installation. All plastic and fabric parts, including rope ladders, trapeze bars, chains and hardware are warrantied for (5) years from the date of installation. Labor and installation are warrantied for 30 days from the date of installation.


General Provisions Applicable to Warranty:

“Defects” do not include surface rust on metal parts and chains, surface checking and cracking on wood which does not affect the structural integrity of the Play System, or fading of colors on unit components and therefore such conditions are not covered by these warranties.


Our obligation under these warranties is expressly limited to repairing or replacing, at our option, and parts of the warrantied item found by us to be defective in material or workmanship.


Emerald Playsets’ obligation under these warranties shall not include any transportation charges, cost of installation, nor any liability for special, indirect or consequential damage or delay, whether arising in contract, in tort, under warranty, or otherwise.


Some states do not allow the exclusion or limitation on incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you.


Emerald Playsets shall not be held liable under warranty for damage arising from transport, vandalism, or improper handling and storage at the site of any dealer or reseller prior to installation. Any improper use or abuse of the warrantied item shall void this warranty.


This limited warranty extends only to items used for personal, household, or residential use, and not to public, commercial or other use. Emerald Playsets makes no other warranty, expressed or implied.


It is the owner’s responsibility to perform regular inspections and maintenance to ensure that the product is not prematurely aging. These inspections should include an evaluation of the stained finish, all ropes, chains, hardware and wooden components. Any components in need of repair or replacement should be brought to the attention of Emerald Playsets’Warranty Department IMMEDIATELY. Should any components need replacing it is recommended the Play System not be used until repairs are completed. This LimitedWarranty does not cover the labor or cost of labor for replacement of any incidental or consequential damages, cosmetic defects that do not affect the structural integrity of the unit; items damaged due to vandalism, acts of God, improper usage or other abnormal conditions. Seasonal checks and surface cracks are natural characteristics of all outdoor wooden play equipment, and are not considered defects nor covered under this warranty.


This Limited Warranty does not cover:


• Labor for any inspection.


• Labor for replacement of any defective item(s).


• Incidental or consequential damages.


• Cosmetic defects which do not affect performance or integrity of a part or the entire product, including surface rust and peeling or chipping of paint.


• Vandalism or improper use.


• Acts of nature including but not limited to wind, storms, hail, floods, and excessive water exposure.


• Minor twisting, warping, checking or any other natural occurring properties of wood that do not affect performance or integrity.


Emerald Playsets cannot assume any responsibility for modification to, or accessories added to these products, other than those sold by Emerald Playsets.


Emerald Playsets makes no warranty of merchantability or fitness for any particular purpose beyond the term of the express warranty; however, some states do not allow limitations on how long an implied warranty lasts, so this exclusion may not apply to you.


This warranty is non-transferable and does not extend to the owners of the product subsequent to the original purchaser and only applies to the product as originally installed (in other words, installing the product and then later disassembling and reinstalling the product at the same or another location voids the warranty).


Any claims for warranty must be accompanied by multiple pictures showing the exact damage and extent of said damage for consideration of warranty claim.


No employee, dealer, or representative is authorized to change this warranty in any way or grant any other warranty on behalf of Emerald Playsets.


This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

1. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.


If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.


When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.


These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.


For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.


6. WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


7. WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.

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